Got Questions?We’ve Got Answers.
Everything you need to know before stepping into a game.
Escape Rooms
What is a VR escape room?
Step inside the game.
A VR escape room is a fully immersive team adventure where you move, interact, and solve puzzles together in virtual worlds.
How many players can join?
Most missions are designed for 2–6 players per team.
How long do missions last?
Each mission is a 1-hour session – briefing, gameplay, and a debriefing with photos, all inside your booked hour. We build a couple of minutes of changeover into every session, so your start time is always on time.
How hard are the games?
We offer a range of difficulty levels – from Intro to Elite – so there’s something for everyone.
Will we be playing with strangers?
No! At Warp Zone VR our rooms are a private experience just for you and your team. You’ll specify the size of your team during the booking process.
Do I need VR experience?
Not at all. We’ll walk you through everything before your mission starts – most players pick it up in minutes.
Is it okay for kids?
Absolutely. We specifically launched LaserBots for children 7+. For other games, adults will have to be the judge of their youngsters, but most experiences are great for 10+. Some games might be more intense for younger kiddos — feel free to ask your Game Master about the game and intensity when you arrive.
What if we get stuck?
You’re not on your own. There are hints available throughout the game and, depending on the difficulty level, the number of hints vary. Your Game Master is also watching and can give hints to keep things moving and fun.
Will we be in the same room?
Yes! You and your team move freely together in the same space and see each other inside the game…also known as avatars.
How does it work?
Book your mission → show up → gear up → play.
We handle the setup – you focus on the adventure.
Can we play with more than 6 players?
Yes – larger groups can split into teams or rotate through experiences. Once we open our second arena, larger groups can also play at the same time in separate arenas. Perfect for parties, team-building, or events.
Is this good for team building or parties?
Absolutely. VR escape rooms are built around teamwork, communication, and problem-solving – plus, they’re just a lot more fun than a meeting.
Do we have to escape to enjoy it?
Nope. The goal is to have fun. Escaping is just a bonus.
What is Hardcore Mode?
Shhh…who told you about Hardcore Mode? We don’t share that information with just anyone! You must have done quite well and escaped our last adventure with time to spare. If you’re interested in an adventure’s theme but think it might be too easy, consider asking your Game Master to put the game into “Hardcore Mode.” This modifies puzzles so it’s a bit harder to make it through in the allotted time. Just remember — don’t tell anyone. Only expert teams like yours can know.
VR Games
What are VR games?
There are two kinds. Mini Games are quick, high-energy rounds you can jump straight into. Adventure Missions are bigger, story-driven quests that run about 20–30 minutes. Book in 30-minute blocks and play as many as you can fit.
How does booking work?
Book in 30-minute blocks. Reserve a single block or stack several, then pick your games and missions when you arrive. There’s no need to choose specific titles ahead of time.
How many games or missions can we play?
As many as you can fit. Mini games are quick rounds, so you can rotate through several; adventure missions run longer (20–30 minutes each). Your Game Master helps you make the most of your time, and you can book more time in 30-minute blocks if you want to keep going.
How many players?
1–6 players per session. Mini games are great solo, with friends, or as a family; adventure missions are built for small teams. Everyone plays together in the same space.
How old do you need to be?
Ages 7 and up. The games are built for kids to love, but teens and adults get just as into it, so bring the whole crew. Younger kids can still play if you think they’re ready. Just flag a Game Master at check-in and we’ll help you pick the right games for them.
Do we need VR experience?
Not at all. Our Game Masters walk every player through the gear and controls before you start. Most players pick it up in the first 30 seconds.
Do I need a reservation?
Walk-ins are welcome, but they’re subject to availability. The time you want may already be booked, especially on weekends, so booking ahead guarantees your spot.
Just dropping by? Walk-In Quick Play is available when space allows — try 1 mini game for $15/player or play 30 minutes for $20/player, no reservation needed.
Can I stay and watch?
Absolutely. The play area is visible from our lobby, so grab a seat and watch the action in real time. There’s no charge for spectators.
Heads up: for players under 13, a parent or responsible adult must stay inside Warp Zone for the full session. It’s supervised gameplay, not drop-off childcare.
Is it safe?
Yes. Headsets are sanitized between sessions, the play area is padded and staff-supervised, and any player can take off their headset for a break whenever they need one.
Party Packages
What is the cancellation policy for party packages?
7 days or more before your party — cancel for a refund of what you paid, less any non-refundable payment processing fees, or reschedule at no extra charge.
3–6 days before your party — payments are non-refundable, but the full amount can move to one new party date.
Less than 72 hours before your party — payments are non-refundable and the party can't be rescheduled. No-shows receive no refund and cannot be rescheduled.
Any rescheduled party must take place within 90 days of the original party date and is subject to availability.
If Warp Zone must cancel your party, you may choose to reschedule or receive a full refund.
This policy applies to private birthday party bookings only. Pay-per-person birthday outings follow our standard gameplay cancellation policy.
Corporate Events
What is the cancellation policy for corporate events?
14 days or more before your event — cancel for a refund of what you paid, less any non-refundable payment processing fees, or reschedule at no extra charge.
7–13 days before your event — payments are non-refundable, but the full amount can move to one new event date.
Less than 7 days before your event — payments are non-refundable and the event can't be rescheduled. No-shows receive no refund and cannot be rescheduled.
Any rescheduled event must take place within 90 days of the original event date and is subject to availability.
If Warp Zone must cancel your event, you may choose to reschedule or receive a full refund.
General
When should we arrive?
Arrive about 10 minutes early so we can get you checked in, geared up, and ready to go.
Can I reschedule or cancel a gameplay booking?
We get it – plans change. You can self-cancel up to 24 hours before your scheduled session for a full refund, or reschedule. Cancellations after 24 hours or no-shows on the day of booking will not receive a refund.
Party packages and corporate events follow their own policies – see the Party Packages and Corporate Events sections above.
What are your typical hours?
- Monday–Thursday: 5pm–9pm
- Friday: 4pm–10pm
- Saturday: 10am–10pm
- Sunday: 12pm–6pm
*Hours may adjust for holidays or special events.
What are your prices?
Pricing varies by experience and time of day:
- Escape rooms— per-player pricing, with peak slots on Fridays and weekends. Small group pricing may apply.
- VR Games— simple per-player pricing booked in 30-minute blocks, with peak pricing at busy times. Play mini games and adventure missions the whole time.
You’ll see exact pricing for your date and time during booking.
Do you accept walk-ins?
Yes. Walk-ins are welcome when space is available.
Walk-In Quick Play options:
- 1 Mini Game: $15/player
- 30 Minutes: $20/player
Quick Play is walk-in only and available when space allows. Although walk-ins for escape rooms and full VR game sessions are accepted when space allows, booking ahead is the best way to guarantee your spot.
For groups and parties, booking ahead is required.
Is this safe?
Yes. You’ll be in a controlled environment, and our team is there the whole time to guide you.
What if someone feels dizzy or uncomfortable?
No problem – anyone can remove the headset at any time and take a break.
What is your sanitization process?
We take sanitization very seriously. After every game we thoroughly disinfect all high-touch surfaces, including the headsets, remotes, and lenses. We then run all of our headsets through a CleanBox that uses UVC LED technology to eliminate viruses and bacteria, ensuring everything is clean and safe for your experience.